Privacy Policy

We collect information you give us, information created when you use TaskPine, and limited technical data.

• Account details: name, email address, password (stored hashed), phone number if you add one, and whether you use TaskPine as a host, a provider, or both.
• Property details (hosts): property names, addresses, descriptions, photos, and private access instructions such as door, gate, lockbox, or Wi‑Fi details.
• Provider details: services offered, base location, service radius, availability, profile bio, and verification documents you upload (for example identity, insurance, or licenses).
• Job activity: jobs posted, offers and counteroffers, status updates, checklists, before/after photos, messages, reviews, disputes, and support requests.
• Payments: payment and payout records. Card and bank details are collected and stored by Stripe, not by TaskPine.
• Ask TaskPine AI: messages you type into the assistant and the job details it drafts.
• Technical data: session cookies needed to keep you signed in, device and browser information, IP address, and push-notification tokens if you turn on notifications.

• To run the marketplace: show jobs to eligible nearby providers, handle offers, hiring, payments, payouts, reviews, and disputes.
• To keep accounts and payments secure, prevent fraud and abuse, and enforce our Terms of Service.
• To send messages you expect, such as new offers, job updates, payment confirmations, and account emails.
• To provide support and resolve disputes.
• To understand how TaskPine is used and improve it.
• To run Pine Rewards, promotions, referrals, and memberships you choose to use.

Before a provider is hired and payment is secured, providers only see a job's approximate location: city, state, and distance. The exact street address and private access instructions are shared only with the provider hired for that job, after payment is secured.

A provider's home or base location is used to match nearby jobs and is never shown publicly.

• Public profiles: your display name, completed-job count, verification badges that an admin has confirmed, and revealed reviews.
• Reviews: ratings stay private until both people on a job have reviewed, or until 14 days after the job finished. After that they appear on public host and provider profiles.
• Messages: visible only to the host and hired provider on that job, and to TaskPine staff when needed for support, safety, or disputes.

We do not sell your personal information. We share it only as needed to run TaskPine:

• Other users on a job, as described above.
• Service providers that operate parts of TaskPine for us: Stripe (payments and payouts), Vercel (hosting and file storage), Neon (database), Mapbox (maps), our email provider, and AI model providers that process Ask TaskPine AI messages.
• Legal and safety reasons: when required by law, or to protect the rights, property, or safety of TaskPine, our users, or others.
• Business transfers: if TaskPine is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction.

We keep account information while your account is open. Job, payment, review, and dispute records are kept after a job ends because they are needed for payouts, accounting, tax, fraud prevention, and resolving disputes. When you close your account, we delete or de-identify information we no longer need, except where we must keep it for legal or financial reasons.

We use encrypted connections, hashed passwords, access controls on private property details, and signed payment webhooks. Admin actions on sensitive records are logged. No system is perfectly secure, so please use a strong, unique password and tell us right away if you think your account has been compromised.

• Update your profile, properties, and services in your account at any time.
• Change email and push notification settings in your notification preferences.
• Ask us for a copy of your information, to correct it, or to delete your account by emailing hello@taskpine.com. Depending on where you live, you may have additional rights under state privacy laws; we will honor them as required.

TaskPine is for adults. You must be at least 18 to create an account, and we do not knowingly collect information from children.

If we make material changes, we will update the effective date above and notify you by email or in the app before the changes take effect.

Questions about privacy? Email hello@taskpine.com.